Refunds & Cancellations
Last updated: 7 September 2026
This policy explains how cancellations and refunds work for MeNetZero subscriptions, operated by Silver Webbuzz Private Limited.
Try before you pay
MeNetZero has a free plan with no time limit and no card required. Paid packages are billed annually in advance and are non-refundable, so please use the free plan to confirm the platform fits your needs before you purchase.
Cancelling a subscription
You can cancel at any time from Plan & billing in your account, or by emailing help@menetzero.com.
Cancellation takes effect at the end of your current paid term. Your plan stays fully active until that date, and it will not renew afterwards. Cancelling does not refund the current term — you keep the access you have paid for until it expires.
Refunds
Paid subscriptions are non-refundable. Packages are sold as an annual licence for a single reporting year, and they are billed in advance. Once a package is active we do not refund it, whether or not it has been used, and whether or not the reporting year has been filed.
This is why the free plan exists. Please use it to confirm the platform fits your needs before you buy — it has no time limit and no card is required.
The two exceptions
Service failure, within 7 days. If the platform is materially unavailable or does not work as described, and we cannot put it right within a reasonable time, contact help@menetzero.com within 7 days of payment and we will refund that purchase in full. Beyond 7 days we will work to fix the problem, but the payment stands.
Duplicate or incorrect charges. Refunded in full, always, with no time limit. If you were billed twice, billed the wrong amount, or billed for something you did not buy, tell us and we will correct it. This is a billing error on our side, not a refund request.
What is not refunded
- Part-used annual terms. Access continues to the end of the term instead — downgrading or cancelling never shortens what you have already paid for.
- Packages where the reporting year has been worked on, reports generated or exports downloaded.
- Upgrades. Moving from one package to a higher one is a purchase for the same reporting year and is not reversible.
- Consultancy client slots that have been assigned to a client workspace.
- Fees for bespoke onboarding, data migration or advisory work already delivered.
- Change of mind, a change in your own circumstances, or a reporting obligation that no longer applies to you.
If something has gone genuinely wrong, contact us. We would rather hear about it than have you feel unfairly treated — but please read the above before purchasing, because outside the two exceptions the answer will be no.
How refunds are paid
Approved refunds are returned to the original payment method, normally within 5–10 business days of approval, depending on your bank or card issuer. We cannot refund to a different method.
Where the original payment was taken in a currency other than the one quoted, the refund is issued in the currency actually charged. The amount you receive may differ slightly from the amount you paid because of exchange rate movement between the two dates; that difference is set by your bank, not by us.
Requesting a refund
If you believe your situation falls under one of the two exceptions above, email help@menetzero.com with your account name, the invoice number, and what went wrong. We aim to acknowledge within 2 business days and to decide within 5. If we decline, we will explain why.
Contact
Silver Webbuzz Private Limited
1109, SATYAMEV EMINENCE, Science City Rd, near shukan mall, Sola,, Ahmedabad, Gujarat 380060, India
Email: help@menetzero.com
Phone: +91 9998010029